Family Rooms are going paperless

November 13, 2018
A new paperless check-in system means more time for volunteers and staff to support families.
Sandy with handheld tablet
Soon the volunteers at the RMHC Toronto Family Rooms will have more time to focus on the families with seriously ill children who come to rest and recharge just steps from their child’s bedside.

By the end of 2018, the seven RMHC Toronto Family Rooms in hospitals across the GTA and in Sudbury will be implementing a new paperless check-in system.

Family Room users will check-in and out on their own with a user-friendly app on a handheld tablet. The app is connected to the RMHC Toronto database to track the number of visits and visitors. This real-time information will help RMHC Toronto understand and analyze trends to provide the services and support families need. It replaces the current paper-based check-in system.


Sandy Yeung, Assistant Manager of RMHC Toronto Family Rooms, is looking forward to the benefits this new check-in system will bring.

“Our busiest Family Room has around 4,000 visits a month. I know our staff and volunteers will value having more time to interact with our families and less time spent on administrative duties,” she says.

Last month, RMHC Toronto visited Ronald McDonald House Charities of St. Louis to learn from their implementation of this paperless system in their Family Rooms.

The app is currently being tested to customize the settings. And in mid-November, Sandy will be training the Family Room staff and volunteers to make sure they are comfortable rolling out the new process.

“Leveraging technology enables RMHC Toronto to gather accurate data efficiently and effectively so we can focus on our families." 

Learn more about the RMHC Toronto Family Rooms.